Frequently Asked Questions

Don't worry! If you've forgotten your password, simply follow these steps:

• Go to the Sign In page on the Woofern website.

• Click on the "Forgot Password?" link.

• Enter the email address associated with your account.

• You'll receive a password reset link in your inbox.

• Follow the instructions in the email to set a new password.

If you continue to face any issues, feel free to reach out to our customer support team for further assistance!

Yes, you can easily remove products from your cart! Simply follow these steps:

1. Go to your Cart page.

2. Find the item you wish to remove.

3. Click on the "Remove" or "Delete" button next to the product.

4. The item will be removed from your cart, and you can continue shopping or proceed to checkout.

If you need further assistance, feel free to contact our customer support team

Woofern offers a variety of gifts for every occasion:

• Event Gifts: Thoughtfully curated options for birthdays, anniversaries, and celebrations.

• Return Gifts: Ideal for weddings, baby showers, and other events, ensuring your guests feel appreciated.

Yes! Woofern provides personalised gifting options, including:

• Photo Mugs: Perfect for cherishing memories.

• Engraved Wooden Items: Timeless keepsakes with customized designs.

• Keychains and Bottles: Personalised with names or photos to make your gift unique.

Woofern For Business delivers exceptional corporate gifting options:

• Branded Products: High-quality items such as apparel, gadgets, and office essentials with your company logo.

• Bulk Orders: Competitive pricing for large-quantity orders tailored for employee rewards, client gifts, and event giveaways.

Yes, Woofern offers decoration services for:

• Birthdays and anniversaries.

• Baby showers and 'Marry Me' proposals.

• Other celebratory milestones with premium or balloon décor options.

Woofern’s decoration services are ideal for a variety of occasions, such as:

• Birthdays and anniversaries.

• Baby showers and proposals.

• Corporate events and celebrations.

Woofern accepts a variety of secure payment methods to make your shopping experience easy and convenient, including:

• Credit Cards: We accept all credit cards, including Visa, Master, Maestro, and RuPay.

• Debit Cards: We accept all debit cards, including Visa, Master, Maestro, and RuPay.

• Net Banking: We accept all debit cards including Visa, Master & Maestro.

• UPI Payments: We accept UPI payments.

• Wallets : We accept all debit cards including Visa, Master & Maestro.We accept all debit cards including Visa, Master & Maestro (such as Paytm, Gpay, PhonePe, etc.)

• PayPal for international payments (outside of India)

We use Razorpay for secure payment processing, ensuring a smooth and safe transaction experience. If you have any questions or face issues with payment, feel free to reach out to our customer support team 18002087070.

If your payment has been deducted but your order is not placed, please follow these steps:

1. Check your email for an order confirmation. If you haven’t received one, your order might not have been processed.

2. Verify the payment status with your bank or payment provider to ensure the transaction was successful.

3. Wait a few minutes, as sometimes there may be a delay in processing.

If the issue persists, please contact our customer support team with your payment details (transaction ID, payment method) and we will assist you in resolving the issue. We will ensure that your order is processed or issue a refund if necessary.

Yes, your transactions are secure with Woofern. Our website is protected by SSL encryption, ensuring a secure connection (indicated by 'https'). We use Razorpay, a trusted payment gateway, for safe and encrypted payment processing.

For your safety, avoid sharing your account or card details with anyone.

You can check the exact delivery times for each product on its product page before placing the order. In general, for regular pin codes, we deliver our orders in 60 minutes or on the same day, or within 3-6 business days in India, and within 5-9 business days in other countries. Remote locations may require longer delivery times, and it may take up to 10-12 business days to deliver orders to remote pin codes.

For most of our products, we provide free shipping for standard delivery within India. For international deliveries, we charge a shipping fees based on the country & product. For enhanced delivery options in India (midnight delivery etc), we charge a nominal fee. You can check the shipping charges & delivery time for all items on their product pages.

For shipment sent outside India, certain exigencies may require recipient to pay additional charges over & above your order value. There are several interstate and international charges like octroi and custom duties, which if levied, will have to be borne by recipient. These charges are usually very rare but are not in our control. They can not be levied on certain products and are occasional in nature. But if your order is stuck with the interstate authorities or custom authorities, recipient will have to bear these additional charges.

No, all the items in your order may not arrive on the same day. We ship our items from different locations directly to your delivery address. As a result, items shipped from the same warehouse or the same vendor reach together whereas items coming from different locations or different vendors may be come separately.

During the checkout, at the ‘'Order Summary' section, you will be able to see in how many shipments will your order be split.

Exact date delivery is available only in case of flowers & cakes. We deliver all our flower & cake orders within 24 hours and they are shipped locally. As a result, you can not only choose a specific date for delivery but also a specific time for delivery (for a nominal charge).

For all other gift items which are couriered, the date of delivery that you select is only tentative in nature. This is to accommodate orders which are placed significantly in advance of the actual occasion. In these cases, we try to deliver our products closer to the date of delivery that you have chosen but we do not guarantee the exact date delivery.

You can track your order either using the Track Order link or your My Account section. The links for both our available at the top right-hand side of the home page.

Currently, there is no tracking link available for Flowers & Cakes orders. We are working on the same and will soon start providing a tracking option for the same. For now, you will have to write to us at support@woofern.com or call our customer care at 18002087070 to check the status of your order.

Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at 18002087070 and we will help you with the issue.

At Woofern, we strive to deliver your gifts and surprise decorations as accurately as possible, ensuring they match the images and descriptions on our website. However, for certain items like flowers and cakes, the pictures are representative of the product composition. In some cases, the actual design may differ slightly due to availability or design variations.

We work with a large vendor base across India for flowers and cakes, and while they make every effort to replicate the designs, variations can occur, particularly in smaller towns where production equipment and tools may be limited.

All other products are delivered as shown on the website. As most of our catalog consists of unique and designer items, quantities are often limited. In case we run out of stock for the product you ordered, our team will reach out to you to suggest a suitable alternative.

We currently do not offer a gift wrap option. However, you can add a gift box at a nominal charge, available in the shopping cart. We offer over 200 designs in various sizes and shapes to suit different occasions and gift items, ensuring a delightful unboxing experience for the recipient.

We deliver products to most of the places in the world, but not everywhere. We deliver to more than 20,000 pincodes in India and to more than 100 countries internationally. We deliver our products to all regular pincodes in India and abroad; however, we do not deliver our products to extremely remote locations. Also, the deliverability of the product depends on the kind of product you are buying. You can enter your pincode or country at the product page or during checkout to check shipping availability & tentative delivery time.

Midnight & fixed time deliveries should be placed 24 hours in advance. If you want to surprise your loved one at 12:01 am on 11th, then you need to select 10th as the delivery date and Midnight delivery as the delivery option.

No, to ensure the security of your orders and prevent misuse of your details, creating an account is mandatory on Woofern. Since many customers send gifts to third-party recipients, we want to avoid situations where someone might use your email or phone number to send unsolicited gifts.

Having an account also allows us to store your information and preferences, helping us offer a more personalized shopping experience. You'll be able to save multiple delivery addresses, use gift vouchers, apply special discounts, and easily manage your order history.

There are certain country-specific restrictions on the types of products that can be shipped internationally. For example:

• Liquids: Many countries do not allow the shipment of liquid products.

• Australia: Does not permit the shipment of edible items.

• Wooden Products & Precious Metals: Some countries have restrictions on the shipment of items made from wood or precious metals.

To ensure your gift can be delivered, please check the delivery restrictions for your destination before placing an order.

You can apply your discount code in the 'Order Summary' section during the checkout process. Simply enter the code at the bottom right-hand side of this section.

Please note that we are currently not offering gift vouchers. Only one discount code can be applied per order.

To successfully place an order and plan a surprise, the following details are required:

1. Recipient’s Address and Phone Number: These are mandatory to ensure smooth delivery and last-mile coordination with our delivery partners. Providing an email address for the recipient is also recommended, so we can reach out if they’re unavailable by phone.

2. Your Account Information: You must sign up on our website with your email ID and phone number. Keeping this information updated ensures seamless communication throughout the process.

3. Occasion and Message: Specify the occasion (birthday, anniversary, etc.) and any personalized message for the gift or surprise.

4. Preferred Delivery Date and Time: Choose the desired date and time, especially if you are opting for a midnight delivery or specific time.

Once all the details are provided, we’ll handle everything to ensure your gift and surprise are delivered smoothly!

We do not allow partial cancellations of an order. If your order has not been dispatched, you can fully cancel the order and place a new one. Once the order is dispatched, cancellation is not possible.

We do not allow partial cancellations of an order. If your order has not been dispatched, you can fully cancel the order and place a new one. Once the order is dispatched, cancellation is not possible.

To place a bulk order, simply contact us via our website or email us at contact@woofern.com or call us at 18002087070. Our team will assist you with selecting the right products, customization options, and provide a quote based on the quantity and your specific requirements.

The minimum quantity required for bulk orders may vary depending on the product and customization options. For most products, the minimum order starts at 50 units. For more details, please contact our team for assistance.

Yes, Woofern for Business specializes in customization. We offer logo printing, personalized messages, and custom packaging for bulk orders. Whether you need corporate branding or special personalization, we will work with you to create a tailored gift experience.

Yes, we offer attractive discounts on bulk orders. The more you order, the better the pricing! Our sales team will provide you with a custom quote after discussing your specific needs.

The processing and delivery time for bulk orders typically depends on the size and complexity of the order. On average, it takes between 7 to 14 business days from order confirmation to delivery. However, we recommend placing orders at least 2-3 weeks in advance for timely delivery.

Yes, we offer a comprehensive range of services for corporate events, including customized gifts for conferences, employee recognition, holiday gifting, and more. Our team will work closely with you to select the best gifts and ensure they arrive on time.

Once your bulk order is shipped, you will receive a tracking number via email, allowing you to track your order’s status.

We accept various payment methods, including bank transfers, credit/debit cards (Visa, MasterCard, Maestro, Rupay), and digital wallets. For large orders, we may require a deposit or full pre-payment before processing.

We understand that changes may be needed. If you need to make any changes to your order, please contact our customer support team as soon as possible. If the order has not been processed, we will accommodate the changes. Once an order is in production, changes may not be possible.

Shipping charges depend on the order size, destination, and customization. We offer free shipping within India for large orders above a certain value. For international orders, shipping costs will be quoted at the time of ordering.

Yes, Woofern for Business offers global shipping. We can ship bulk orders to countries like the USA, UK, UAE, Singapore, and many others. For international orders, please contact us for specific shipping rates and delivery times.

We have a dedicated Corporate Sales & Bulk Orders team to handle bespoke and large gifting requirements, from as small as 50 pieces to as large as 10,000 pieces. For more information, please reach us via 18002087070 or write to us at contact@woofern.com, and a member of our sales team will get in touch with you shortly. You can also visit our Corporate Gifts page for more details.