Phishing & Fraud

Dear Valued Customers,

We want to bring your attention to a critical matter concerning the security of our online platform, Woofern.com. It has come to our knowledge that there are malicious individuals and groups attempting to deceive and defraud our customers through phishing scams and fraudulent activities.

Identifying Phishing Scams

Phishing is a fraudulent practice in which scammers use deceptive tactics, such as fake websites, emails, or phone calls, to trick individuals into revealing sensitive information. These criminals often create websites or communications that closely mimic legitimate platforms, making it challenging to distinguish between the real and fake ones.

Woofern.com's Official Domain

Please note that the official website for Woofern is "www.woofern.com." Always ensure that you are visiting the correct URL and be cautious about any slight variations in the domain name that may lead to fraudulent sites.

Emails and Communications

Woofern.com will never request sensitive information like passwords, credit card details, or personal identification via email or unsolicited phone calls. If you receive any such communications claiming to be from Woofern.com, exercise extreme caution and do not provide any confidential information.

Protect Yourself from Phishing Scams

1. Verify Website Authenticity: Always check the website URL for accuracy before entering any personal information. Look for the padlock symbol and "https://" in the address bar to ensure a secure connection.
   
2.  Be Cautious with Links: Avoid clicking on links in emails or messages from unknown sources. Instead, manually type the official website address into your browser.
   
3. Secure Your Passwords: Use strong, unique passwords for your online accounts and change them regularly. Avoid using the same password across multiple platforms.
   
4. Avoid Sharing Sensitive Information: Be skeptical of any unsolicited communication asking for personal information. Legitimate companies, including Woofern.com, will never request sensitive data through email or phone calls.
   
5. Contact Official Support Channels: If you are uncertain about the authenticity of any communication related to Woofern.com, contact our official customer support team using the verified contact information provided on our website.
   

Reporting Phishing Attempts

If you come across any suspicious emails, websites, or phone calls purporting to be from Woofern.com or if you believe you have been a victim of a phishing scam related to our platform, please report it to us immediately. Your vigilance helps us combat these fraudulent activities and protect our valued customers.

At Woofern.com, we are committed to providing a safe and secure shopping experience for all our customers. Our team is continuously working to strengthen our security measures and ensure your information remains protected.

Thank you for your ongoing support and cooperation in keeping our online community safe.

Sincerely,

Team Woofern